First, check your spam or junk folder — especially if you use an iCloud address, as our emails sometimes get filtered there. You can also log into your account at account.easteamny.com to view your order status. If you still can’t find it, email support@easteamny.com with your name and the email used at checkout.

All prices on easteamny.com are listed in US Dollars (USD) unless you modified. Sales tax and shipping costs are not included in displayed prices — these are calculated and shown at checkout before you confirm your order.

Cancellation may be possible only if your order hasn’t entered fulfillment or shipped yet. Email support@easteamny.com immediately with your order number and we’ll check. Once shipped, cancellations are not possible. Pre-orders cannot be canceled once placed — ever.

Orders can be modified, but only before they are shipped. We recommend making any changes as soon as possible.

To modify your order, you can:

• Use the link in your order confirmation email
• Log in to your account and edit your order directly
• Contact our support team for assistance

However, we encourage you to make changes yourself to avoid any delays.

Yes! All orders of $149 USD and above qualify for free shipping — worldwide. No code needed. The fee is automatically waived at checkout once your cart hits the threshold.

Standard Ground Shipping is $20 USD for orders under $149. Express Shipping is approximately an additional $50 USD surcharge based of your location and must be arranged by contacting support@easteamny.com before your order is processed — it’s not available directly at checkout.

Ground Shipping: 5–10 business days (up to 15 for remote destinations or customs delays) Express Shipping: 2–5 business days (varies by location — confirm eligibility with our team first)

Email support@easteamny.com before your order is processed and our team will arrange it for you. Express Shipping is not available at checkout. Please note: delivery times and exact costs can vary by destination, and not all locations are eligible.

Absolutely — EASTEAM ships worldwide and every customer gets the same service regardless of location. If your country isn’t showing at checkout, email support@easteamny.com and we’ll manually process your order.

For Ground Shipping: EASTEAM covers all customs duties and import taxes — no surprise fees at your door. For Express Shipping: customs duties are the customer’s responsibility. We recommend checking your local customs authority for applicable rates before ordering.

Once your order ships, you’ll get a confirmation email with a tracking link. You can also log into account.easteamny.com at any time to see your order status. Tracking becomes active once the order has been dispatched — allow a few hours after the shipping confirmation for it to update.

Tracking can sometimes pause during transit, especially for international shipments passing through customs. Check the carrier’s tracking page directly first. If there’s been no movement for more than 5 business days, email support@easteamny.com with your order number and we’ll investigate.

Shipping confirmations are only sent once your order has actually shipped. If you just placed your order, it may still be in processing. Check your spam folder, then log into your account to check status. Still nothing? Email support@easteamny.com.

Only before your order ships. Open your order confirmation email, click ‘Update Address,’ verify your email, and enter the new details. Once your order has dispatched, address changes are not possible. Contact the carrier directly using your tracking information for any post-shipment redirect requests (fees and availability depend on the carrier).

The carrier will make one or more additional delivery attempts. If those fail, your package may be redirected to a nearby access point or local facility for pickup. You’ll be notified via your tracking link. If the package is returned to EASTEAM due to failed delivery, re-shipping fees are the customer’s responsibility.

Don’t stress — this happens! First: (1) check with household members or neighbors, (2) look in less-obvious spots like your porch, mailroom, lobby, behind planters, or near your garage. Still can’t find it? Email support@easteamny.com within 7 business days of the delivery scan and we’ll help you file a carrier claim with all the support we can provide.

Photograph the damaged package and contents immediately before discarding anything. Then contact support@easteamny.com within 7 days of delivery with your photos, order number, and a description of the damage. Keep all original packaging for at least 7 days — it may be needed for the carrier’s claim process.

You have 7 calendar days from the date of delivery to initiate a return. Items must be unworn, unwashed, undamaged, and unused, with all original tags attached and in original packaging. All approved returns are issued as store credit — we do not offer cash refunds or refunds to the original payment method.

Two options: (1) Via your account: log into account.easteamny.com → Order History → select the order → ‘Request Return’ → choose a reason → submit. (2) Via email: send your order number and reason to support@easteamny.com. Either way, allow 1–3 business days for review and approval.

Yes — a reason is required for every return request. If no reason is provided, EASTEAM reserves the right to reject the return. If you select ‘Other,’ please describe the reason in the notes field.

No — we operate a no-paper policy and do not include return slips in shipments. All returns are initiated digitally through your account or via email.

Once we receive your return, our team inspects it within up to 7 days. If approved, store credit is issued within 3–5 business days. It may take up to 10 business days to appear in your account. You’ll receive an email confirmation the moment it’s processed.

At checkout, select ‘Apply Store Credit’ as your payment method — it applies automatically. If your total is more than your credit balance, pay the difference with another method. Note: store credit must be applied in full per transaction; partial use of a single credit amount is not available. Any remaining credit stays in your account for future orders.

Yes — store credit is valid for one year from the date it was issued. Make sure to use it before the expiration date. The expiry date will be noted in your store credit confirmation email.

No. All items purchased during sales, promotional events, markdowns, or with any discount or coupon code are considered Final Sale — not eligible for return, exchange, or store credit, no matter how recently they were purchased.

If an item arrives back to us worn, washed, damaged, without tags, or outside the 7-day return window, EASTEAM reserves the right to deduct from the store credit amount — or reject the return entirely and send the item back to you.

EASTEAM accepts returns from all countries. However, any customs or import duties incurred on the return shipment are the customer’s responsibility — except for defective or incorrect items, where we cover those costs.

Yes! We offer size exchanges for eligible items subject to availability. Contact support@easteamny.com within the 7-day return window with your order number and the size you need. The item must meet all standard return condition requirements.

If the size you want isn’t available, we’ll issue store credit so you can reorder when it restocks or pick something else from our collection.

No. All sale items and items purchased with a discount are Final Sale — not eligible for exchange, return, or store credit.

Once your original item is received and inspected (up to 7 days), we’ll arrange the replacement to be shipped. You’ll receive a shipping confirmation once it’s on its way.

A pre-order means your item is made specifically for you after you place your order — part of our made-to-order sustainability model that eliminates overproduction and textile waste. Pre-orders typically ship within 2–6 weeks of your order date.

No — pre-orders cannot be canceled once placed. Production begins immediately upon your confirmation. Please review all details carefully — especially sizing — before completing your purchase. Our team is happy to help with sizing questions before you order.

No. Pre-orders are non-refundable because each item is made exclusively for you from the moment you order. This is also what makes them sustainable — zero excess production.

Possibly — contact support@easteamny.com as soon as possible. We’ll do everything we can to accommodate size changes, but this cannot be guaranteed for all styles once production has started.

If your in-stock items total $149 USD or more: we’ll ship them immediately and send your pre-order separately once it’s ready. If under $149: we’ll ship everything together when the pre-order is available. Want a split shipment regardless? Email support@easteamny.com — a small additional fee may apply.

Occasionally, production timelines can extend due to material availability, supply chain factors, or high order volumes. We’ll always email you proactively if your pre-order is delayed. If you haven’t heard from us and are concerned, reach out to support@easteamny.com with your order number.

Yes — as long as the order hasn’t shipped yet. Log into your account and update the address, or use the ‘Update Address’ link in your order confirmation email.

Yes — all EASTEAM garments are designed to be true to size. Check the size chart on each product page for exact measurements. If you’re between sizes or unsure, email support@easteamny.com for personalized guidance before ordering.

A size chart is included on every individual product page. For additional help, our team is always available at support@easteamny.com.

We work hard to make our photos as accurate as possible, but colors may vary slightly depending on your screen brightness, calibration, and lighting conditions. If you have questions about a specific item’s color or finish, reach out before ordering and we’ll do our best to help.

Some styles may return as restocks or new drops. Sign up for our newsletter to be the first to know, or email support@easteamny.com to ask about a specific item — we’ll let you know if and when it’s coming back.

EASTEAM is currently an online-only brand, founded and based in New York City. All purchases are made through easteamny.com. We may announce pop-ups or special events through our newsletter — stay subscribed so you don’t miss anything.

Go to easteamny.com and click the account icon in the top right corner. Enter the email address you used when ordering. A 6-digit verification code will be sent to your inbox — enter it to access your account. No password needed.

From account.easteamny.com you can: track current orders, view full order history, initiate return requests, update your shipping address, and check your store credit balance — all in one place.

Make sure you’re using the same email address you used when placing your order. Check your inbox (and spam folder) for the 6-digit verification code. If you’re still having trouble, email support@easteamny.com and our team will help you access your account.

You can update your shipping address from your order details page — but only before your order ships. For future orders, simply enter your new address at checkout. Once an order has shipped, address changes must go through the carrier directly.

Sign up for the EASTEAM newsletter and you’ll receive a 10% off discount code via email — our welcome gift to you. The code is single-use, non-transferable, and must be applied at checkout.

Check: (1) the code hasn’t expired, (2) your order meets any minimum value requirement, (3) the items in your cart are eligible (some codes exclude sale items or specific collections). If everything looks correct and it still won’t work, email support@easteamny.com — we’ll look into it.

No — discount codes cannot be applied retroactively. They must be entered at checkout before you confirm your order.

No, we don’t offer price matching with any other retailer. All sales are final at the price listed at the time of purchase.

We’re so sorry! Please contact support@easteamny.com within 7 days of delivery with: (1) clear photos of the damaged item and packaging, (2) your order number, and (3) a brief description of the issue. We’ll review and arrange a replacement, exchange, or store credit — and cover the return shipping too.

That’s on us and we’ll make it right immediately. Email support@easteamny.com with your order number and photos of the incorrect item. We’ll arrange a return at no cost to you and send the correct item as quickly as possible.

(1) Check with household members, neighbors, or your building’s front desk. (2) Look in less-obvious spots — porches, mailrooms, lobbies, behind planters. (3) Contact the carrier directly with your tracking number. (4) If still unresolved, email support@easteamny.com within 7 business days of the delivery scan — we’ll help you open a carrier claim and provide documentation support.

Once a package is marked as delivered by the carrier, EASTEAM’s responsibility ends. However, we’ll always do our best to support you through the carrier’s claims process. We strongly recommend selecting a secure delivery address and being available on delivery day for high-value orders.

Yes! We offer an affiliate program for content creators, influencers, and brand ambassadors. Affiliates earn commission on net sales referred through unique tracked links or discount codes.

Apply at: af.uppromote.com/8a659f-3/register. Our team reviews all applications and we’ll be in touch with next steps.

Commissions are tracked via browser cookies active for 30 days. A commission is credited when a purchase is completed within that window. Commissions are paid monthly via your chosen payment method — minimum thresholds may apply.

Email us at press@easteamny.com — we’d love to connect.

Yes! Visit easteamny.com/pages/wholesale-1 for wholesale information, or email info@easteamny.com with your inquiry.