At EASTEAM, we believe in empowering individuality through unique, luxury designs that set you apart. Our garments are crafted for those who value style, self-expression, and sustainability. We are committed to creating environmentally conscious fashion without compromising on quality. By offering a diverse range of high-quality, designer pieces at accessible prices, we aim to make luxury inclusive, sustainable, and unforgettable.

At EASTEAM, we don't just create fashion; we craft a bold statement of individuality with our unique, luxurious designs that dare you to stand out. Tailored for the trailblazers who prize style, self-expression, and sustainability, our garments are a celebration of high-end defiance against the mundane. We're relentlessly committed to eco-conscious fashion that doesn't sacrifice an ounce of quality. With our diverse lineup of designer pieces, luxury isn't just exclusive—it's inclusive, sustainable, and unforgettable. Dare to be different with EASTEAM.

EASTEAM is proudly based in New York City, where our creative direction and brand vision come to life. Our logistics operations are supported by multiple locations around the globe, including fulfillment hubs in the United States and Asia. This global infrastructure allows us to serve our customers efficiently and ensure timely delivery, no matter where you are.

Yes, EASTEAM is committed to sustainability at every level of our brand. We prioritize eco-conscious practices by:

• Using sustainable fabrics such as organic cotton, recycled blends, and biodegradable materials wherever possible.
• Incorporating ethically sourced freshwater pearls, including high-quality Edison pearls, which are cultivated in controlled freshwater environments with reduced impact on marine ecosystems.
• Utilizing recyclable and minimal packaging to reduce waste and environmental footprint.
• Emphasizing slow fashion principles by designing timeless, high-quality pieces that are made to last and not follow fast fashion trends.
• Partnering with responsible production teams that value fair labor practices and environmental stewardship.

By choosing EASTEAM, you're supporting a brand that values both style and sustainability.

To view your current and previous purchases, please refer to your Order History.

Upon placing an order with EASTEAM, an automatic confirmation email is sent to you. If you're unable to find it, please follow these steps to confirm your order:

• Check your Order History from your account to verify your order.
• Ensure to check your junk/spam folder.
• Double-check that the email address associated with your EASTEAM order is spelled correctly

Rest assured, we can always resend a copy upon request.

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Here are some possible reasons why you may not have received a confirmation email:

• High traffic may cause a delay; you'll receive the receipt within 2 hours in such cases.
• Incorrectly spelled email address.
• Please ensure the payment method was charged.
• iCloud hosted email

If you still need assistance, don't hesitate to reach out to our customer care team. If this message resolves your query, please mark it as 'Solved' in the email you received. Otherwise, a customer care agent will respond shortly.

We’re currently working hard to restock our pre-order items as soon as possible. To show our appreciation for your patience, all pre-orders come with a special 5% discount—because we understand that your time is valuable, and we’re truly grateful for your interest in our products.

To ensure you receive your order as quickly as possible, we highly recommend placing your pre-order now. Orders are processed in the sequence they’re received, so the earlier you order, the sooner your item will be shipped—putting you ahead in line.

Thank you again for your continued support.

We provide our customers with below shipping options, each with its respective rates. Please refer to the following information for the shipping rates:

1. Ground Shipping

• Estimated delivery time: 5–10 business days
• Shipping fee: $20 USD for orders below $299
• Free shipping: Orders $299 and above automatically qualify for free ground shipping
• Customs duties: Covered by EASTEAM

2. Express Shipping

• Estimated delivery time: 3–7 business days
• Shipping fee: $45 USD
• Customs duties: Customer is responsible for any applicable duties or import taxes

Locate Your Order Confirmation

Go to your order confirmation email or order confirmation page and click “Update Address.”

Verify Your Email

On the address update page, enter your email you used to purchase to verify your identity and continue.

Enter Your New Address

Fill in your updated shipping information and click Update Shipping Address.

Yes, return shipping is the responsibility of the customer.



If you decide to return an item, you will need to cover the shipping cost associated with sending the item back to us. We recommend using a reliable and trackable shipping service to ensure your package reaches us safely.

Please note:

• We do not provide prepaid return labels.
• Original shipping fees are non-refundable.
• Be sure to submit a return request and wait for approval before sending your item back.

For more details or help with the return process, feel free to email us at support@easteamny.com.

While we endeavor to process orders as quickly as possible, if you need to cancel or modify your order, contact our customer support team immediately. We'll do our utmost to accommodate your request. However, please note that we are unable to make changes once an order has been shipped.

Unfortunately, all returns are eligible for store credit only. To initiate a return, please submit a request directly through your order page.

For exchanges, we currently only offer size changes. If you’d like to request an exchange for a different size, please contact our customer support team at support@easteamny.com, and we’ll be happy to assist you.

EASTEAM provides a simple and easy self-return process. We recommend our customers initiate a return by submitting a request for a Return Authorization through their EASTEAM account. Adhering to a strict no-paper policy to reduce waste, our shipments do not include a return slip inside the box.

• Find the Account Login: Go to the top right corner of our website to find the account login.
• Log In to Your Account: Use the email address you placed the order with to log in. You will receive a 6-digit verification code via email.
• Locate Your Order: Once logged in, find your order listed by the date.
• Request a Return: Click on the order you’d like to return and select “Request Return”. Choose your reason for the return. Please note that a reason is required to process your return. If no reason is provided, we have the right to reject the return. If you select "Other," please write your reason in the notes section.
• Submit Your Request: Click the “Request Return” button on the right-hand side. Congratulations! You have successfully requested a return.
• Review and Approval: Please allow us 1-3 business days to review your return request. In some cases, we may ask you to provide additional photos or videos to support your request.
• Return Label: Once your return is approved, we will send you a return label through email with further instructions.

No, we do not currently offer gift cards. However, we’re always working on expanding our offerings—stay connected with us for future updates.

As of now, EASTEAM does not collect sales tax. If this changes in the near future, any applicable taxes will be clearly marked and calculated separately at checkout. We’re committed to transparency and will always notify our customers of such updates.

We’re happy to offer exchanges for a different size. If you’d like to request an exchange, please contact our customer support team and we’ll be glad to assist you!

Many of the pieces are handcrafted with delicate materials and intricate detailing. Because of their artisanal nature, we do not recommend machine washing. You can find care and washing instructions on each product's detail page on our website. If you need further assistance, please don’t hesitate to contact our customer support team at support@easteamny.com — we're happy to help!

Yes, we recommend checking the sizing information listed on each product detail page, as sizing may vary slightly between styles. Our sizing guides are there to help you find the best fit. If you need further assistance, feel free to contact our customer support team at support@easteamny.com.

Yes, we periodically run special promotions and offer discounts on selected items. To stay updated on our latest promotions, exclusive offers, and discount codes, make sure to subscribe to our newsletter and follow us on social media. This way, you'll be among the first to know about exciting deals and savings opportunities.