How to Return

• EASTEAM is committed to providing a seamless and customer-friendly shopping experience, including our hassle-free Free Returns Service available to all our domestic customers within the United States. This service ensures a quick and straightforward process for returns, aiming to give you peace of mind and satisfaction with your purchases.

• For our valued international customers outside of the United States, we would like to remind you that the shipping costs for returns will be your responsibility. We understand that shopping from afar can be challenging, and we strive to be as accommodating as possible.

• If upon receiving your order you find that it doesn't perfectly meet your needs or expectations, you have a 14-day period to initiate a return. We strongly encourage you to try on the item(s) as soon as they arrive to ensure they fulfill your desired needs in terms of fit, style, and comfort. Should you determine that the items aren't quite right for you, we urge you to submit a return request at your earliest convenience to avoid missing the 14-day window for returns.

To initiate a return, please follow the simple steps outlined below:

1. Inspect and Try On: As soon as your order arrives, check the items and try them on to verify their fit and your satisfaction.
2. Initiate Return: If you decide to return your purchase, please submit a return request through our website or contact our customer service team directly. This should be done as soon as possible to ensure you fall within the 14-day return period.
3. Packaging: Carefully pack the items in their original condition, with all tags attached and the original packaging intact.
4. Shipping: For domestic returns, follow the instructions provided to use our Free Returns Service. International customers will need to arrange return shipping at their own expense. Please choose a reliable shipping service that offers tracking and insurance, as we cannot be responsible for lost or damaged returns.
5. Safety: Safely hand over the package to your courier for return shipment. Ensure that you have securely sealed the package to protect its contents during transportation. It is recommended to request a receipt or proof of shipment from the courier as confirmation.

Once we receive the returned package, our dedicated team will process the return and initiate any applicable refunds or exchanges as per our return policy. We strive to provide a seamless and hassle-free return experience for our valued customers. If you have any further questions or require assistance, please don't hesitate to contact our customer support team at support@easteamny.com.

Self Return

EASTEAM provides a simple and easy self-return process. We recommend our customers initiate a return by submitting a request for a Return Authorization through their EASTEAM account. Adhering to a strict no-paper policy to reduce waste, our shipments do not include a return slip inside the box.

1. Find the Account Login: Go to the top right corner of our website to find the account login.
2. Log In to Your Account: Use the email address you placed the order with to log in. You will receive a 6-digit verification code via email.
3. Locate Your Order: Once logged in, find your order listed by the date.
4. Request a Return: Click on the order you’d like to return and select “Request Return”. Choose your reason for the return. Please note that a reason is required to process your return. If no reason is provided, we have the right to reject the return. If you select "Other," please write your reason in the notes section.
5. Submit Your Request: Click the “Request Return” button on the right-hand side. Congratulations! You have successfully requested a return.
6. Review and Approval: Please allow us 1-3 business days to review your return request. In some cases, we may ask you to provide additional photos or videos to support your request.
7. Return Label: Once your return is approved, we will send you a return label through email with further instructions.

Pre-orders

We would like to kindly inform you that due to the unique nature of our products, pre-orders are non-refundable. Many of our pieces are handcrafted with utmost care and dedication, requiring significant time and effort from our skilled artisans. This meticulous process ensures that each item meets our high standards of quality and exclusivity. We understand that selecting the right size can be challenging, and we want to ensure that you are delighted with your purchase. To assist you in making the best choice, we encourage you to carefully review the size information provided on our website. Additionally, our customer service team is available to offer personalized guidance on sizing to help you make an informed decision. Please do not hesitate to reach out to us for any assistance you may need.

Return Policy

• Upon receiving your delivery, we kindly request that you carefully inspect all items before removing any attached tags or disposing of the original packaging. It is important to thoroughly check each item to ensure it meets your expectations and is in satisfactory condition.

• To be eligible for a full refund, all items must be returned in their original state, which includes being unworn, unwashed, undamaged, and unused. Additionally, any applicable tags must still be attached to the items.

• Please note that we can only facilitate returns from within the same country to which your order was originally delivered. If you need to return your purchase from a different country, additional import duties may apply.

• For beachwear, it is important that the Hygiene Adhesive Strip remains attached in order to process the return.

• If your purchase includes any designer packaging, such as authenticity cards, dust bags, or leather tags, we kindly ask that you include them in the return package, as they are considered part of the product.

• To ensure the safe transit of footwear and accessories, please return them unmarked, unscuffed, and in their original undamaged boxes. It is recommended to place the original packaging inside a protective shipping box for added protection during transit.

• We highly recommend using the original packaging when returning items to ensure their necessary protection during transportation.

Should you have any further questions or require assistance with the returns process, please do not hesitate to contact our customer support team or at support@easteamny.com. We are here to help and ensure a smooth and satisfactory return experience.

Refund

Upon receipt and inspection of your returned items, we are pleased to offer a full refund of the product(s) price. However, it's important to note that deductions may be made from the refund amount if there is evidence of use or damage to the product(s). We encourage you to refer to our refund policy mentioned above to understand our standards regarding product condition for returns.

Please be advised that products purchased on sale are not eligible for refunds. Any items marked as discounted are considered final sale and cannot be returned. We encourage our customers to review their selections carefully before making a purchase, as these terms apply to all discounted items. Thank you for understanding our policy on sale products, as these transactions are considered final and cannot be returned or exchanged.

Refunds will be issued using the same method of payment originally used by you for the purchase, unless otherwise agreed upon. We strive to process refunds promptly upon receipt and inspection of the returned items.

If you have any questions or need further clarification regarding our refund policy, please don't hesitate to reach out to our customer support team or at support@easteamny.com. We are here to assist you throughout the return process.

Refund Process

• To begin the refund process, please return the items to us. Upon receipt of your returned items, we will conduct an inspection within 1-3 business days. 

• If your return meets our policy criteria, we will then initiate the refund process. 

• Should the return fail to comply with our policy, EASTEAM reserves the right to deduct an appropriate amount from the refund to reflect the returned item's condition or policy breach.

• Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.

Your satisfaction is our top priority, and we appreciate your understanding and cooperation with our return and refund process. Thank you for choosing EASTEAM.