Where does EASTEAM ship, and how much is shipping?

EASTEAM ships worldwide. Enjoy complimentary shipping on all orders over $149 USD; for orders below that, shipping is calculated at checkout based on the method you select. Any customs duties, taxes, or import fees are the responsibility of the customer.

How long will my order take to arrive?

In-stock orders placed before 11:00 AM CST on a business day are processed and shipped the same day; orders placed after that ship the next business day. Delivery times vary by destination, and in rare cases such as remote areas or customs clearance, delivery may take up to 15 business days.

How do pre-orders and made-to-order items work?

Pre-order and made-to-order pieces are typically fulfilled within 3 to 6 weeks. If you order in-stock and pre-order items together, they usually ship together once the pre-order piece is ready. Please note that pre-orders are non-refundable, as each piece is made to order.

What is EASTEAM's return and refund policy?

You may cancel your order any time before delivery and up to 14 days after receiving it. After notifying us, return the item(s) within 14 days in their original packaging. Refunds are issued to your original payment method within 30 days of us receiving the return. Return shipping costs are the customer's responsibility. Pre-order and made-to-order items are non-refundable.

Can I exchange an item for a different size?

Yes, where possible. Email support@easteamny.com and our team will help arrange an exchange for a different size.

How do I choose the right size?

Every product page includes a detailed size chart. If you are between sizes or unsure, email support@easteamny.com for a personalized recommendation.

How can I contact EASTEAM?

Email our support team at support@easteamny.com. We aim to respond to all inquiries within 24 hours.

EASTEAM Gift Card

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10% Off First Time Customer

FREE shipping over $149 worldwide

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The EASTEAM digital gift card — made to love you. Redeemable on everything at easteamny.com, never expires.

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Shipping

Standard Ground Shipping

Orders above $149: FREE

Orders below $149: $20

Delivery Time: 3-10 business days

Return

We want you to love every EASTEAM piece — if not, enjoy easy returns within 7 days for store credit on eligible items, making it easy to find your perfect style.

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